Technical Investigation

When a manufacturing process results in a defective product it is important to discover how, why and where the fault has occurred. Corrective actions may then be taken to prevent repetition. Salvage options may also be considered.

By separating out and examining individual components of unsatisfactory products, the nature of the fault and the likely stage at which it occurred can be identified.

It may also be necessary to determine whether salvage of the affected goods is possible, particularly where large quantities are involved.

Examples of manufacturing faults which can be identified are;

Marks, stripes, stains, colouration effects, blend irregularities, yarn mixes, finishes, batch variations, stress failure, chemical, mechanical or biological damage.

Complaint Analysis

The correct analysis of returned goods is vital to any supplier or retailer. Knowing the difference between isolated cases of misuse and genuine large scale product failure can determine the response of parties concerned, be they the manufacturer, supplier or final consumer. Faults such as holes, marks, stains, shrinkage or physical failure can be skilfully examined and their likely cause established. Degradation and premature wear may also be assessed and occurrences such as microbial attack (mildew), enzyme digestion, mechanical damage etc. can be positively recognised and recorded.

Such features as;

Premature wear, pilling, holes, shrinkage, soiling, degradation and colour change can all be evaluated and the fitness for purpose of the original material determined.